Privacy Policy

FieldMate collects only what is needed to run the app. Information falls into two categories:

Information you provide directly

• Your name and phone number (used to create your technician profile)
• Customer records you add — names, addresses, phone numbers, service dates
• Service visit notes, including any voice recordings you choose to capture
• AMC and one-time contract details you enter

Information collected automatically

• App version, device model, and OS version (for crash reporting)
• Precise and approximate location — only if you explicitly grant permission, and only to assist with route planning and to tag service visit locations
• Usage analytics (screens visited, feature usage frequency) and app performance diagnostics, collected via Google Firebase and linked to a randomly generated app instance identifier
• Subscription and purchase history, if you buy a paid plan (processed by our payment provider — see below)

We do not store your card, UPI, or bank details on our servers. Payments are processed directly by Cashfree Payments, our PCI-DSS compliant payment gateway. We receive only the transaction status, plan purchased, and a payment reference.

We do not collect government-issued IDs or any sensitive personal data beyond what is listed above.

We use the information we collect to:

• Operate and deliver the FieldMate app and its features
• Send you service visit reminders and notifications
• Sync your data to cloud backup when you are online
• Diagnose crashes and fix bugs
• Improve the app based on how features are used
• Respond to support requests you send us

We will never sell your data to third parties. We do not use your data for targeted advertising.

FieldMate is designed as an offline-first application. All customer records and visit data are stored locally on your device using an encrypted on-device database.

When you are connected to the internet and cloud sync is enabled, your data is transmitted over TLS (HTTPS) to our servers and stored in encrypted form at rest.

Voice notes are stored locally on your device and are only uploaded to cloud storage if you explicitly enable backup in settings.

We retain your data for as long as your account is active. If you delete your account, all server-side data is permanently deleted within 30 days.

We share your information only in the following limited circumstances:

• Supabase: Cloud database, authentication, and file storage for your account data, service records, and any voice notes you back up.
• Google Firebase: Crashlytics for crash reports, Analytics for usage statistics, and Performance Monitoring for app diagnostics.
• Cashfree Payments: Payment processing for subscription plans. Cashfree receives your payment details directly and returns only a transaction reference to us.
• Legal obligation: If required by law, court order, or to protect the safety of users or the public.

Beyond the hosting providers listed above, who process data solely on our instructions, the customer data you enter (names, addresses, visit records) is never sold, rented, or shared with any third party for their own purposes, including advertising.

You have the following rights over your data:

• Correction: Edit any customer record or service visit directly within the app at any time.
• Location and microphone: Revoke either permission at any time from your device settings — the app continues to work without them.
• Notifications: Disable notifications from your device settings.
• Access and portability: Request a copy of all data we hold about you by emailing us. We provide it in a machine-readable format.
• Deletion: Request deletion of specific records or your entire account by emailing us. See our account deletion page for the full process and what is removed.

To exercise any of these rights, contact us at hi@veestarsolutions.in. We respond within 7 business days and complete verified requests within 30 days.

FieldMate is a professional tool intended solely for use by adults aged 18 and over. It is not directed to children, and it is not designed for, marketed to, or intended to attract anyone under the age of 18.

We do not knowingly collect personal information from anyone under the age of 18. We do not display advertising of any kind in the app, and we do not use any advertising SDKs or conduct interest-based advertising or remarketing.

Consistent with the US Children's Online Privacy Protection Act (COPPA) and the EU General Data Protection Regulation (GDPR), if we become aware that we have collected personal information from a child, we will delete that information promptly. If you are a parent or guardian and believe a minor has provided us with personal information, contact us at hi@veestarsolutions.in and we will remove it.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify you via a notification in the app if the changes are material.

Continued use of FieldMate after changes are published constitutes your acceptance of the updated policy.

For any privacy-related questions or requests:

Email: hi@veestarsolutions.in

Developer: Veestar Solutions Pvt Ltd

We aim to respond to all privacy requests within 7 business days.