Delete Your Account

This page explains how to delete your account and associated data from FieldMate, the field service management app for technicians, published on Google Play by Veestar Solutions Pvt Ltd.

There are two ways to request deletion: from inside the app, or by email if you no longer have the app installed or cannot sign in. Both routes remove the same data and follow the same 30-day timeline described below.

You do not need an account or the app to read this page or to make a request.

The fastest route, if you still have FieldMate installed and can sign in:

1. Open FieldMate and tap Profile.
2. Scroll to the Account section.
3. Tap Delete Account.
4. Read the confirmation sheet, then type DELETE in the text box to enable the button.
5. Tap Delete. Your account is now scheduled for erasure.

If you have uninstalled the app, or cannot sign in, email us and we will process the deletion for you. No account or app required.

We verify that you own the account before deleting anything, normally by sending a confirmation code to the registered phone number. We reply to every request within 7 business days, and erasure then completes on the same 30-day timeline as an in-app request.

Deletion is not immediate. Requesting it starts a 30-day grace period, so that an accidental or regretted request can be undone.

• During the 30 days: your account stays fully usable. FieldMate shows the scheduled erasure date under Profile → Account.
• To cancel: tap Deletion scheduled under Profile → Account at any point before the date. Your account carries on as normal, with nothing lost.
• After 30 days: a scheduled job runs daily and permanently erases the account and all data listed below. Erasure completes within 30 days of your request.
• Once erased, the data is gone. It is permanent, irreversible, and cannot be recovered by us or by you.

Re-requesting deletion during the grace period does not extend it — the original 30-day clock keeps running.

When the grace period ends, all of the following are permanently erased:

• Your account and phone number — the authentication identity itself
• Customer records you created — names, phone numbers, and addresses
• Service history — every visit record, including work-done details and amounts charged
• Scheduled and assigned services, and your service catalogue entries
• Voice note recordings — every audio file stored in our cloud storage
• Feedback and feature ratings you submitted from within the app

This covers both the copy held in our cloud database and the recordings held in cloud file storage. Data stored locally on your device is removed when you uninstall the app.

A limited set of records survives deletion, either because the law requires it or because the data can no longer be linked to you:

• Payment and subscription transaction records. If you bought a paid plan, Indian tax and accounting law requires us to retain transaction records — the amount, date, and payment reference. These are held for the period required by law and are used for nothing else. Card, UPI, and bank details are never stored by us; they are held by our payment provider.
• Anonymised aggregate usage data. Usage statistics that were already stripped of identifying information and combined with other users' data cannot be traced back to you, and are not deleted.
• Crash and diagnostic reports. Your user identifier is unlinked from future analytics and crash reporting when your account is deleted. Reports already collected are held by Google Firebase under Google's own retention schedule — up to 90 days for crash reports — and then removed automatically.

If you want to remove specific records but keep your account, email hi@veestarsolutions.in describing what you want removed — a particular customer, a set of service visits, or your voice recordings — and we will action it.

You can also revoke the location and microphone permissions at any time from your device settings. FieldMate continues to work without them.

Contact us about anything on this page:

Email: hi@veestarsolutions.in

Developer: Veestar Solutions Pvt Ltd

Our Privacy Policy sets out in full what we collect, why we collect it, and how it is stored.